> WHAT ARE THE MANDATORY ANTICOVID MEASURES TO ACCESS THE MUSEUM?
To access the museum – from the age of 12 – it is necessary to show the GREENPASS. It is also mandatory to wear a mask correctly (from 6 years of age), to sanitize the hands often and to maintain an interpersonal distance of at least 1 meter.
In compliance with the “holiday decree” law, the following is communicated:
– from 26 DECEMBER 2022 and until the end of the state of emergency (currently set for 31 March), to access the museum premises for those over 6 years of age, it will be mandatory to wear personal respiratory protection devices of type FFP2;
– from 10 JANUARY 2022 access to the museum will be allowed only for those in possession of the Super Green Pass (entry will therefore be prohibited for those in possession of the basic green pass, issued with the swab), issued only to those in possession of vaccination or recovered from the covid (within the established terms);
– it is forbidden to consume food and drinks inside the museum premises.
IMPORTANT !: Access to the museum is not allowed if you do not have a suitable QR CODE that can be validated through the government application VerificationC19. We kindly invite our visitors to come to the museum with the latest QR downloadable from government applications (“IO”, “Immune”) and to check its validity (for example in the Pharmacy) before booking a visit to the museum.
The GREENPASS is valid even after a single injection of the vaccine, as long as at least 14 days have passed since the same.
The GREENPASS can be presented in digital or paper form and, at the request of the museum staff, must be shown together with an identity document.
> CAN I ACCESS THE MUSEUM WITH A VACCINAL EXEMPTION CERTIFICATE?
Unless otherwise specified by the Government, access to the museum is also allowed with vaccination exemption certificates issued by:
- vaccinating doctors of the Regional Health Systems
- general practitioners
- pediatricians of free choice
> CAN I BUY THE TICKET DIRECTLY AT THE MUSEUM?
From Monday to Thursday it is possible to visit the museum even without a reservation: just go to the reception and buy the ticket. In any case, visitors who have booked always have priority over those without a reservation.
WARNING! On Fridays, Weekends and Holidays it is not possible to buy tickets on site. Booking on-line is compulsory.
> DO I HAVE TO BOOK MY VISIT?
Reservations are required on weekends and on Holydays. But to avoid queues at the entrance, we strongly recommend that you always book your visit through the online booking service.
ATTENTION !: Visitors who have booked have priority over those without a reservation, as long as they respect exactly the times assigned during the booking process.
> CAN I BUY AN OPEN DATE TICKET TO USE AS A GIFT?
Tickets with an “open” date (ie without a fixed date) to be used as a gift or on a day other than that of purchase, can only be purchased at the museum ticket office. IMPORTANT: The “open” date ticket cannot be used on Saturdays and Sundays, on public holidays or on the same day of purchase.
The gift tickets purchased online from our site, on the other hand, have a defined date and “open” time: this means that the recipients of the ticket will be able to visit the museum on the set day, but at the time they prefer (starting at 10:00 ). IMPORTANT: The management of tickets purchased online is entrusted to Tiqets, the company that administers the booking system for us: for any need regarding changes, cancellations and refunds of tickets, it is necessary to refer to the Tiqets Customer Service (https: // support.tiqets.com/it/support/home).
> HOW MUCH DO THE TICKETS COST?
These are our prices:
Children from 0 to 5 years: free if bought together with an Adult ticket
Children from 6 to 15 years: 12 €
Adults: € 18
Students: € 15 High Schools and Universities (with certificate)
Family ticket: € 45 Up to 2 adults and 2 children (0-15 years), or 1 adult and 3 children (0-15 years)
Over 60: € 15
People with disabilities: € 15, a companion enters for free
> ARE LARGE GROUPS ENTITLED TO SPECIAL DISCOUNTS? (Service not yet available)
Groups of at least 21 people are entitled to a discount on ordinary fares, which consists of one free admission for an adult companion for every 9 tickets purchased.
> DO LARGE GROUPS HAVE TO COMPLY WITH SPECIAL LIMITATIONS?
To optimize the visit experience and not interfere with the simultaneous presence of other visitors, groups can be composed of a maximum of 30 people per time slot. If the group is made up of children (up to 15 years), they can access a maximum of 15 at a time, under the responsibility of at least one adult companion. In the case of large groups, it is therefore necessary to book 2 or more visits at a distance of one hour from each other, so that a group can access the museum at the exit of the previous one.
> IS IT POSSIBLE TO USE PUBLIC BENEFITS FOR THE PURCHASE OF THE TICKET?
The Museum of Illusions has no agreement and does not benefit from public funding. Unfortunately, it is not possible to take advantage of the Teacher’s Card, the Culture Bonus, the 18APP or other forms of gratuity for the purchase of tickets.
> FROM WHAT AGE CAN CHILDREN ACCESS THE MUSEUM?
The Museum of Illusions has also been designed for children aged 3 and up.
ATTENTION !: Minors up to 15 years old can enter only if accompanied
> IS THE MUSEUM ACCESSIBLE TO PEOPLE WITH REDUCED MOBILITY OR OTHER HEALTH PROBLEMS?
The Museum of Illusions was designed for EVERYONE. Only 3 exhibits (out of about 70) are not recommended for people with reduced mobility, problems related to epilepsy or balance.
> IS IT POSSIBLE TO ACCESS THE MUSEUM WITH WHEELCHAIRS OR STROLLERS?
The museum can be visited with prams and pushchairs: only 3 exhibits are not accessible (Vortex Tunnel, Ames Room and Anti Gravity Room).
> ARE ANIMALS ALLOWED IN THE MUSEUM?
4-legged friends are welcome, as long as they are small (max. 10kg) and fit in a bag or on a leash.
> IS THERE A BAR/RESTAURANT AT THE MUSEUM?
In the museum it is not possible to sell or consume food and drinks. In the immediate vicinity there are several bars / cafeterias.
> IS IT POSSIBLE TO PARK NEAR THE MUSEUM?
The museum is located inside the ZTL Railway Ring and in the immediate vicinity there are many parking lots (for a fee), even for disabled people.
> IS THE MUSEUM OF ILLUSIONS PERMANENT OR IS IT A TEMPORARY EXHIBITION?
The Museum of Illusions is here to stay! We are open every day (no day excluded) from 10 to 20.
> HOW LONG DOES THE VISIT TO THE MUSEUM LAST?
On average, a visit lasts about an hour. It is therefore advisable not to access after 7 pm.
> WHAT ARE THE CLOSING DAYS OF THE MUSEUM?
The Museum of Illusions is open every day (no day excluded).
Monday to Thursday: from 10.00 am to 8.30 pm (last entrance 7.30 pm)
Friday to Sunday: from 10.00 am to 9.00 pm (last entrance 8.00 pm)
> WHILE BOOKING I CANNOT SELECT A DAY OR TIME. WHAT DOES THIS MEAN?
If you are unable to select a day or time, tickets are sold out. Please choose another day or time.
> HOW CAN I CHANGE THE BOOKING DATE?
Until 23.59 pm the day before the visit, you can change the booking date through the link “Manage your reservation” on the email received after the purchase of the ticket.
> HOW DOES IT WORK FOR GROUPS?
Large groups can be divided on-site depending on the turnout of the day to ensure each of our visitors has a unique and unforgettable experience.